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Don't delay your care! From virtual doctor's visits to smart precautions at our clinic we're here to get you the care you need, when you need it—safely you need it—safely.
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Our Financial Policy
Please familiarize yourself with our billing policies.
Billing Contact Information
Advanced Health has partnered with PhyData to address all billing questions. For customer service, please call 615-239-2018
Insurance Billing and Payment
Filling Out Forms
Medical Records Requests
Initial Office Visit Fees
Appointment Cancellation Fee
General Note
Please familiarize yourself with our billing policies.
Billing Contact Information
Advanced Health has partnered with PhyData to address all billing questions. For customer service, please call 615-239-2018
Insurance Billing and Payment
- Nashville Neuroscience Group will bill your in-network insurance for your office visits. Any co-pays and/or deductibles are due at the time of service. Although eligibility has been checked with your insurance company prior to your office visit, this is NOT a guarantee of payment. Your insurance company determines benefits once the claim has been received and reviewed.
- If your insurance company was billed and payment is not received within 45 days, the balance will become the patient’s responsibility. This office cannot accept responsibility for collecting your insurance claim or for negotiating a settlement on a disputed claim. Any portion of a bill not paid, or denied, by the insurance carrier will be the patient’s responsibility.
- If you have Medicare and a supplemental or secondary insurance carrier, please call Medicare and advise them of your secondary or supplemental information. Medicare will bill your secondary carrier for you.
- We DO bill secondary insurance carriers, however, it is your responsibility to make sure we have all primary, secondary, tertiary insurance information on file at time of visit.
- Upon receipt of payment from your insurance company, you will receive a statement from us showing your balance due. Payment is expected within fourteen (14) days. For your convenience, we accept Visa, MasterCard, Discover and American Express. You can also apply for Care Credit, which offers interest-free, low monthly payments if you qualify. Please contact our office for information. Unfortunately, we do not accept personal checks for payment.
- If your bill is not paid and is transferred to our professional collection agency, then your information - which may include but is not limited to, your name, address, phone number, social security number, employment and employment phone number - will be provided to the collection agency. You will be charged an additional late fee on your outstanding balance, as well as any related court costs and attorney fees.
- You must inform our office if you have a new insurance carrier or if the insurance carrier has relocated to a new address. Please send us a copy of the front and back of your new insurance card so we can update our records. Failure to do so may result in delayed claims and/or you becoming responsible for unpaid claims.
Filling Out Forms
- You are advised that this office charges at least a $50 fee per form for any forms completed on a patient’s behalf. This includes, but is not limited to, disability forms, Family Medical Leave forms, Attending Physician’s forms, itemization of charges, etc.
Medical Records Requests
- Please be aware that if you request medical records, this service will be performed upon completion of your release form and payment of any fees, if due.
Initial Office Visit Fees
- The cost of the basic initial visit, which includes a neurological examination, ranges between $350 and $500. Laboratory tests are usually required and typically include Complete Metabolic Profile, Complete Blood Count, Thyroid Panel, and other tests as needed.
- If any of these tests were done within the past year, or you have undergone a CT scan or MRI of the head or neck, please bring the reports with you, as the tests may not have to be repeated. Other tests may be required and would involve an additional charge.
Appointment Cancellation Fee
- If you are unable to attend your scheduled appointment, please notify our office at least 24 hours in advance. Failure to do so will result in a cancellation fee of $150 for new patient appointments and $50 for returning patient appointments.
General Note
- This office reserves the right to change its fees at any time without prior notice.
